USA800, a multi-channel support call center, announced today that it is opening a new 20,000 square foot facility in Lawrence. The company plans to create 333 new jobs at the facility and invest more than $3.5 million.
“As a result of existing customer growth and several large new contracts starting this fall, USA800 is expanding its infrastructure with a new Contact Center in Lawrence, Kansas,” stated Tom Davis, president & CEO of USA800. “We are excited to make Lawrence our new home and have been impressed by the state of the art facilities offered at the I70 Business Center, as well as the highly skilled and qualified workforce in Lawrence. As a 100 percent employee owned company with half of our company owned by our front line agents, we are not your typical call center company. We believe in an inclusive work environment, which demonstrates the value and importance we place on our front line agents.”
USA800 evaluated multiple Midwest markets before selecting its new home in Lawrence. The company favored the Lawrence location based on operational requirements being met in the existing structure, and the quality talent pool.
“It’s exciting that USA800 chose Kansas as the best state to open its new call center and create hundreds of jobs,” Kansas Commerce Secretary Pat George said. “The company’s investment in Lawrence will contribute to our state’s continued economic growth.”
“The Chamber is excited to welcome USA800 to Lawrence,” said Larry McElwain, president and CEO of The Chamber of Lawrence, Kansas. “We have experienced call center workers available for hire and we’re pleased with the additional jobs for our local workforce. USA800 offers a wide variety of employment opportunities through a range of different schedules, which is an excellent acquisition for the Lawrence economy.”
USA800’s expansion was supported by the Kansas City Area Development Council; The Chamber of Lawrence, Kansas; the Economic Development Corporation of Lawrence & Douglas County; the Kansas Department of Commerce; Westar Energy; Newmark Grubb Zimmer; and the Workforce Partnership.
“Kansas City’s history in telemarketing gives it a leg-up on call center location competition,” said Bob Marcusse, president and CEO of the Kansas City Area Development Council. “We are proud to be the choice for USA800’s rapidly growing workforce.”
USA800 was founded in 1976 as a call center services provider. Since then it has become the largest 100 percent employee-owned call center in the nation, expanded services to provide multi-channel support and evolved its live agent call center services to provide high end performance based sales acquisition and customer support. USA800 is dedicated to investing in its contact center business and the communities it serves. The company’s investment in its business and communities has created more than 1,000 new contact center jobs and resulted in significant advancements in its facilities and technology infrastructure. For more information about USA800, please visit www.usa800.com.